Ocean Network Express

International Logistics Specialist, Vessel Processing (Boise)

Location:  USA - Boise
Company Name:  Ocean Network Express (North America) Inc.


Job Family:

Cargo Management Center

Job Title:

International Logistics Specialist - Vessel Processing

Role Summary:

Responsible for the successful execution of the Vessel Processing process. Ensure required information is sent to terminals and customs along with rail teams. Provides knowledge about nonstandard vessel processing issues to internal/external parties. Research and respond to routine/non-routine issues/problems and make recommendations for solutions to nonstandard issues. Act as liaison with Company, port operations and customer service. Incumbent will report directly to the Supervisor; Vessel Processing, Cargo Management.

Additional Responsibilities:

Logistics Specialist Task Fulfillment

  • Troubleshoot and resolve complex challenges involving cargo movement including but no limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries. 

  • Handles situations that may require adaptation of response or extensive research according to situational needs. 

  • Requires advanced problem solving

  • Assess customer needs and suggest/promote alternative options 

  • Invoice dispute resolution

  • Provide knowledge about nonstandard vessel processing issues to internal/external parties.

  • Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.

  • Track and trace shipper documents required for containers to unload from inbound vessels.

  • Proactively pursues continuous improvement

  • Apply knowledge, procedures, and good judgment in daily decision-making

  • Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations

Core Required Skills and Competencies:

  • Strong Data handling and Analytical reasoning skills

  • Strong Critical thinking 

  • Sound decision-making 

  • Ability to multitask and prioritize

  • Adapts to change and prioritizes for high-end results

  • Responsive, dependable and follows through

  • Team PlayerAbility to prioritize and multitask

  • Critical thinking skills

  • Positive and professional demeanor 

  • Excellent written and verbal communication skills


Function Specific Required Skills and Competencies:

  • Knowledge of rail, vessel and terminal operation, customs are preferred but not required.

  • Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness

  • Responds to account demands clearly, accurately, and timely in a caring manner

  • G Suite and Microsoft office experience



Required Minimum Years’ Experience:

2+ function-related experience

Required Minimum Education:

Bachelor’s Degree Preferred



Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.



About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

For more information, please visit www.one-line.com