Ocean Network Express

Coordinator, Rail Administration

Custom Field 1: USA - Chicago

Salary Range: $34,000.00 to $46,000.00

Location

Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Role Summary

The purpose of the position is to facilitate accurate and timely export rail billing. This is achieved by troubleshooting unsuccessful transmissions submitted through the website, monitoring system correction queues, responding to inquiries via email, and issues funneled through our phone system.

Additional Responsibilities

Collaborate cross-functionally to resolve issues related to export rail billing.
Minimize potential claims for driver detention or drayage cost by rapidly responding to inquiries.
Perform root cause analysis on errors identified through website submission and suggest recommendations for process improvements or system enhancements.
Achieve high-level customer satisfaction by providing comprehensive responses to inquires in a professional and timely manner.

Core Required Skills and Competencies

A general understanding of the US and Canada international intermodal network and vendors.
A general understanding of RR terminology as it relates to railroad waybills
General understanding of Hazmat requirements for moving containerized cargo by rail.
Clear and concise written and verbal communication skills
Acts with initiative and passion for success
Responsive, dependable and follows through
Acts with an ownership mentality

Function Specific Skills

Proficient in Google Suite
Ability to maintain professionalism under stressful situations.
Highly organized and ability to multitask.

Required Minimum Years Experience

1+ years of industry experience preferred; focus on Domestic and International Intermodal experience a plus

Required Minimum Education

Bachelors Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

What we offer:

Opportunities available with hybrid working arrangements
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.

For more information, please visit www.one-line.com

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