Claim Associate

Location

Richmond, VA; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly 

Role Summary

This position is responsible to create, maintain, investigate, negotiate and

settle cargo claims presented against ONE and ensures that the claims

processes are handled in an efficient manner. Associate will also handle third

party recovery claims. Position will work directly with Claims Manager,

Supervisor, customers, vendors, and other stakeholders to help resolve claims

issues.

Additional Responsibilities

• Investigate, negotiate and settle claims on best terms available to ONE and in accordance with contract terms, liability limitations, and liability exemptions.

• Maintain documentation and communication with Protection and Indemnity Insurers (Clubs)

• Pursue recovery against 3rd parties under liability or contracts, whenever possible

• Accurately maintain and update multiple databases to ensure proper documentation is analyzed to submit claims and recover funds

• Work closely with personnel in other departments for assistance in the claims area

• Process payment requests, funds transfers and invoicing to process and collect payments and collections

• Perform other duties on as needed basis

Core Required Skills and Competencies

• Ability to take initiative and adapt to a quickly changing work environment

• Ability to work both independently and in a team environment

• Must be detail-oriented, accurate, and self- motivated

• Strong communication and interpersonal skills

• Ability to exercise sound judgment in all situations

Function Specific Skills

• Experience with specialized computer systems to monitor and manage claims is a plus

• Excellent systems skills with proficiency in MS Excel, Word, Powerpoint, GMail

Required Minimum Years Experience

A minimum of 2 years’ work experience or equivalent claims adjuster industry experience

Experience in a transportation, Admiralty law firm, corporate legal department, or at an ocean carrier preferred.

Required Minimum Education

Bachelor’s degree is required.