Senior Manager, Planning - Refrigerated Cargo

Location

This hybrid role is based in our Richmond, VA office.  In-office work days are Tuesday through Thursday, with the flexibility to work from home on Monday and Friday.

Role Summary

The purpose of this position is to coordinate overall long-term planning and operations under the US and Canada export refrigerated cargo business scope.  Support commercial activity and assist with streamlining processes in the TPWB, TAEB, and Latin America Trades. In liaison with management, this function is required to support and help develop marketing strategy for refrigerated business with defined performance metrics. This position will be responsible for detailed analysis relating to cost, market evaluation, and asset utilization on a consistent basis in order to help develop marketing strategy, identify problems and corrective actions, and ensure marketing program success with multiple stakeholders internally and externally. Maximum use of refrigerated equipment (containers, gensets, PPUs, etc.) is one of the critical tasks, in coordination with the Container Flow Management and Operations teams. Support cost-saving initiatives where commercially feasible to reduce downstream impact to ONE bottom line. This position reports to Director, NA  Reefer Marketing.

Additional Responsibilities

Leadership and Management Competencies

• Perform as a day-to-day departmental leader with ability to anticipate challenges, risks, and identify opportunities

• Monitor vessel and account performance, account segment performance, and trade/commodity lane focus areas to meet target KPIs that allow overall ONE business plan achievement

• Support reefer pricing manager with analysis of market data to establish minimum rate guidelines. 

• Participate in supervising weekly equipment control and marketing improvement opportunities with GHQ and regional teams as necessary on a cross-functional basis.  

• Recommend solutions and cost comparisons for delay in transit and re-routing cargo 

• Direct  Refrigerated Cargo Management teams for booking action and direction as needed

• Maintain and update refrigerated cargo  booking constraints in accordance with operational capabilities or restrictions 

• Through close monitoring and analysis, identify issues with account performance and work with pricing management to develop corrective action that can be communicated to sales.

• Act in coordination with the Director to perform product and market evaluation analysis

• Manage, develop, and hold accountable Planning Analysts by offering coaching, training, and mentoring.  

• Communicate necessary information with  internal stakeholders as appropriate

• Ability to implement tactical marketing and sales plans consistent with national and global goals  

• Perform analysis on feeder routes to develop and promote most efficient and cost-effective strategies.

• Monitor weekly vessel service performance and evaluate/recommend contingency plans when necessary for global trade, along with regional network planning.

• Work with pricing management to identify promotional cargo opportunities to meet business KPI metrics.

• Provide Container Flow and Reefer Operation teams with accurate forecasting,  both on a short and long-term basis, to manage EQ supply and flow.   

• Ability to work in a collaborative, consensual environment with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency

• Available for possible travel domestically as required.

Core Required Skills and Competencies

• Leadership and management skills

• Leverages quantitative and qualitative data to drive decision-making

• Ability to translate complex operational data into actionable insights and long-term business solutions

• Balances operational needs with fiscal responsibility

• Ability to react quickly to market changes and make timely decisions 

• Ability to autonomously manage a complex workflow and re-prioritize as business needs evolve.  

• Ability to communicate, present, and influence a counterpart at various levels at both internal and external organizations

• Proven ability to successfully strategize, implement, execute, and achieve day-to-day commercial plans and achieve departmental goals.  

• Collaborative and professional demeanor

Function Specific Skills

• Budget and Trend analysis

• Forecasting 

• Successful utilization and understanding of  proprietary Transportation Management System

• Proficiency in Google and Microsoft applications

• Proficient in creating pivot tables and formulas in Microsoft Excel and G-Sheets

• Ability to adapt to Google apps, like Slides, Sheets, Docs, and App Script

• Expertise in managing personnel lifecycles alongside proactive stakeholder engagement

Preferred Years of Experience

10+ years of container shipping or logistics industry experience and 8+ years of management experience with direct reports 

Required Minimum Education

Bachelor’s degree required